Shipping policy
At Milife, we are committed to providing fast, safe, and transparent international shipping services for all our customers. Below is our detailed shipping policy for your reference:
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment promptly to shorten your waiting time and ensure you receive your premium New Zealand seafood products as soon as possible. Orders placed on weekends or public holidays will be processed on the next working day.
2. International Shipping & Delivery Time
We provide reliable worldwide shipping services. Standard international delivery generally takes 7–14 business days, depending on the destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight of your order and your delivery address. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or additional charges to bring you a transparent shopping experience.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We highly recommend customers check the local import regulations, tax standards and seafood entry rules of your country before placing an order to avoid unexpected charges or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt food-grade, shockproof and fresh-keeping packaging exclusively for seafood products. Our customized packaging can effectively protect goods from extrusion, damage and temperature changes during long-distance transportation, ensuring the freshness and integrity of your orders.
For high-value orders, we provide optional shipping insurance services at checkout, which fully protects your shopping rights and brings you extra peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon delivery. If you find packaging damage, leakage, deformation or product abnormalities, please take photos and videos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems after signing for the order, please submit a support request with relevant evidence within 48 hours of delivery. We will verify the problem quickly and provide targeted solutions including return, exchange or compensation services.
7. Professional Customer Support
If you have any questions about order processing, shipping status, customs clearance, delivery delays or after-sales issues, our professional customer support team is always ready to help. We will respond to your inquiries promptly and solve your problems efficiently.
Thank you for shopping with Milife! We keep optimizing our logistics and packaging solutions to deliver fresh, high-quality New Zealand seafood to customers around the world with a safe, fast and worry-free shopping experience.